You must be sure to follow correct procedure for cancellation (see below).
There are obvious exceptions and you will not have the right to cancel with the purchase of the following goods: If you have bought something costing more than £35.00 from a trader as a result of a visit to your home or place of work (whether or not the visit was requested by you), you will be protected by the Doorstep selling Regulations – or to give it its proper title: The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008.
These regulations give you a cooling off period of 7 calendar days during which time you have the right to cancel and get a full refund.
This is referred to as your cooling off period and the duration of this period depends on what you bought and the manner in which you bought it.
The following are situations in which the cooling off period applies The purchase of goods and services over the internet, by phone or by mail order generally is subject to the Distance Selling Regulations.
But unless the goods are faulty, this is not an automatic right, and you must refer to the individual shop or supplier’s returns policy.
Under certain circumstances, you are given the right to cancel over a specific period of time.There have been numerous problems to do with consumers who have signed contracts while under pressure from sales reps in the UK or as a result of a ‘free’ holiday provided by the company.For this reason, the Timeshare Act 1992 gives you the benefit of a cooling off period of 14 days if contracts are signed in the UK.With any contract or sale which is concluded away from the trader’s normal business premise, you must be sure you have been presented with clear written notice of your right to cancel, at or before the time the contract is made.If you have not, the contract is legally unenforceable.If the creditor does not make this information available to you, then your cooling off period will not begin until this happens.